Help Center

We offer free shipping worldwide. However, international shipments may incur customs fees.

Order preparation and shipment varies. It takes approximately 5-15 days for North America, 2-3 weeks for Europe, and 3-4 weeks for Oceania.

Check the entered address on your shipping confirmation. If the address was correct, contact us at support@egloop.com noting your order number.

You can edit the shipping address before your order is sent out. If your order is already shipped, you can only place a new order to be shipped to the correct address at your own cost.

You can return unused regular priced items while in the original condition.