Help Center

We offer free shipping worldwide. However, international shipments may incur customs fees.

Order preparation and shipment varies. It takes approximately 5-15 days for North America, 2-3 weeks for Europe, and 3-4 weeks for Oceania.

Check the entered address on your shipping confirmation. If the address was correct, contact us at support@egloop.com noting your order number.

You can edit the shipping address before your order is sent out. If your order is already shipped, you can only place a new order to be shipped to the correct address at your own cost.

You can return unused regular priced items while in the original condition.

In order for us to review your refund request, we must receive the returned item within 30 days of delivery.

You will be responsible for paying for your own shipping cost for returning the item, and ensuring the receipt of your returned item at our address by using a trackable shipping service.

Under our free shipping policy, we waive the shipping cost. However, in case of returns, this cost will be deducted from your refund.

If your refund is approved, a credit will automatically be applied to your original method of payment within a certain amount of days.